Shipping, Return, and Refund Policy

At Clepsydra Watches, we strive to provide you with a seamless shopping experience. Below, you will find our policies regarding shipping, product returns, and refunds.

Shipping Information:

  • Shipping Method: We offer next-working-day shipping using a reliable courier service for all orders.

  • Shipping Fee: A flat shipping fee of €5 will be applied to each order.

  • Delivery Time: You can expect your order to be delivered within 1 - 2 business days for most locations.

Product Returns:

We understand that sometimes a purchase may not meet your expectations. Therefore, we have established a clear and fair return policy to ensure your satisfaction.

  • Return Period: You have the right to return products you have purchased within fourteen (14) calendar days after receiving the item.

  • Return Shipping: It is the customer's responsibility to pay the return shipping fee. We recommend using a reliable courier service with tracking to ensure the safe return of your items.

  • Packaging Requirement: Customer must make sure the item(s) are safely packed for return and returned in its original package along with the Guarantee card & Instructions.

  • Product Condition: The item must be returned in its original, unused, unscratched condition, and must not have been used or damaged.

  • Required Documentation: Ensure that you include the receipt with the returned product.

  • Return Process: To initiate a return, please email us at info@clepsydrawatches.com. We will guide you through the process and provide further instructions.

Refund Process (Excluding Shipping Fee):

Upon receiving and inspecting the returned product, we will initiate the refund process. The entire invoiced sum, excluding the initial shipping fee of €5, will be refunded to the account from which the payment was made.

Please note that the shipping fee is non-refundable, as it covers the cost of shipping and handling associated with the delivery of your order. We appreciate your understanding in this matter.

Right to Decline a Return:

We reserve the right to decline a return of an item if:

  • The item is scratched and/or has been used.

  • The item has been worn.

  • The item is not returned in its original package along with its Guarantee card and payment receipt.

  • The item is returned after the return period has expired.

Terms of Return and Refund Policy:

In addition to the above, here are some important terms for our return and refund policy:

  • Return Period: The return period is 14 calendar days after the customer receives the item.

  • Return Deadline: The item should reach us within a maximum of 5 days after return-shipping to be eligible for a return.

  • Packing Responsibility: It is the customer's responsibility to ensure that the item(s) are safely packed for return.

  • State of Watch During Return: The product must be in an unworn, unused, unscratched state during the return.

We are committed to ensuring your satisfaction with every purchase. If you have any questions or require further assistance regarding our shipping, return, or refund policy, please do not hesitate to contact us. We are here to help and ensure your shopping experience with us is enjoyable and hassle-free.

Thank you for choosing Clepsydra Watches, and we look forward to serving you!

Contact details:

Clepsydra Watches Ltd
Stasandrou 18 b'
1060 - Nicosia
+357 22767404
info@clepsydrawatches.com